Complaints Book
Complaints Book
Electronic Complaints Book
In compliance with Decree-Law no. 74/2017, of June 21, we inform you that NIXOFY provides the Electronic Complaints Book through the official portal:
The Electronic Complaints Book is managed by the Directorate-General for Consumers and allows consumers to submit complaints simply and securely.
Before Complaining — Contact Us First
In most cases, we can resolve any issue quickly and satisfactorily.
Contact us via:
- Email: suporte@nixofy.com (response within 24 business hours)
- Website: Contact page
We are available to resolve any situation related to orders, shipments, returns, refunds, and defective products.
Alternative Dispute Resolution (ADR) Entities
In the event of a consumer dispute, consumers may resort to the following entities:
CNIACC — National Centre for Consumer Conflict Information and Arbitration
- Website: www.cniacc.pt
- Telephone: 213 847 484
CACCL — Lisbon Consumer Conflict Arbitration Centre
- Website: www.centroarbitragemlisboa.pt
Full list of ADR entities: www.consumidor.gov.pt
Company Identification
NIXOFY — Sole Proprietorship
Ana Catarina de Freitas Diogo
Tax ID: PT217375251
Av. do Atlântico, Edifício Panoramic, n.º 16, 14.º Floor, Office 8
Parque das Nações, 1990-019 Lisbon, Portugal
Email: suporte@nixofy.com
Website: www.nixofy.com
Last updated: September 2026
