How reviews work

At NIXOFY, the reviews you see on product pages are from real customers. This page explains exactly how we collect them and how we ensure they are authentic.

We only publish reviews from confirmed purchases

We only publish reviews from customers with a confirmed purchase in our store. The review request is sent by email approximately two and a half weeks after the order has been shipped, exclusively to the email address used for the purchase, and each review is associated with its respective order number.

It is not possible to review a product without having purchased it from NIXOFY. There is no open review form available in the store.

We publish all reviews

All received reviews are published automatically, positive and negative, without any selection by rating. A one-star review is published under the same conditions and within the same timeframe as a five-star review.

We only remove illegal, offensive, discriminatory content, or content that identifies third parties or contains personal data. We never remove a review for being unfavorable to the product or the store.

We don't give anything in return

We do not pay, offer discounts, gifts, free shipping, or any other benefit in exchange for reviews. Writing a review does not entitle you to any compensation.

How they are displayed

By default, reviews are displayed in chronological order, from newest to oldest. You can change the sorting and filter by rating using the controls available on each product page.

Each review indicates the date and the rating assigned by the customer. We do not alter the text of the reviews.

Report a review

If you believe a review is fake, abusive, or inappropriate, please contact us at suporte@nixofy.com. We analyze all communications and respond to the sender.

NIXOFY · NIF 217375251 · suporte@nixofy.com