Shipping policy
Shipping Policy
At NIXOFY we work with selected European suppliers to deliver quality home decor pieces, with order tracking.
Shipping costs and availability
- Mainland Portugal, peninsular Spain and France: free shipping, with no minimum order value. Shipping is already included in the price shown.
- Other European Union countries: the cost and availability are shown at checkout when the destination is active.
Delivery times
The estimated delivery time is shown on each product page and may vary depending on the supplier, the product, the destination and the carrier. The delivery time starts once the order has been processed and confirmed. During busier periods, such as Black Friday or Christmas, delivery may take a little longer. If there is a significant delay, we will let you know by email.
Order processing
Orders are normally processed within 1 to 2 working days after payment is confirmed. Orders placed at weekends or on public holidays start being processed on the next working day.
Orders with several items
We work with several European suppliers. When an order includes items from different suppliers, they may be shipped separately, with different tracking numbers and delivery dates. If you receive only part of your order, the remaining items will continue on their way independently.
Tracking
When your order is dispatched, you will receive the available tracking information by email or SMS. You can also check its status on the Track my order page.
Unavailable products or delays
If a product becomes temporarily unavailable or there is an unforeseen delay, we will contact you to let you know the new estimate and the options available.
Failed deliveries
If the carrier is unable to deliver due to repeated absence or an incorrect address, the order may be returned to sender. We will contact you to arrange a new delivery or the applicable refund, deducting, where due, the shipping costs actually incurred.
Contact
For questions about shipping, write to suporte@nixofy.com.
